Candidates prefer video interviewing to phone interview

January 16, 2015 — Leave a comment

Article by Brian Westfall, Market Research Associate – Software Advice

Research shows that candidates who have done a video job interview before embrace video more than a phone interview.

More and more employers are using video interviewing software for their remote interviewing needs, which can be daunting for job candidates used to the classic phone interview. So Software Advice, a company involved in video interviewing software research and reviews, conducted a survey of nearly 400 random people who have applied to a job in the last two years to find out how they feel about interviewing for a job through video.

It seems any trepidation among potential job applicants with video job interviewing stems from them never having done one before. Those that have never done a video job interview before (46 percent of respondents), say they would prefer to do a phone interview instead of a video interview (67 percent for phone versus 19 percent for video). The rest of our respondents who have done a video interview before are the opposite, preferring video to phone (47 percent for video versus 36 percent for phone).

Remote Interviewing Preferences

This goes to show that once a candidate does a video interview, they warm up to it. But getting a candidate comfortable with their first video interview can be tricky.

When it comes to drawbacks with video interviews, respondents say the most significant ones are possible connectivity issues (27 percent), and being uncomfortable on camera (21 percent). There are a number of things that candidates can do to secure their connection, including using wired internet and closing any other bandwidth-eating programs. Some video interviewing platforms even include features for users to test their connection.

If interviewees are uncomfortable on camera, it can be hard to fix, but practice is key. For a pre-recorded interview, hiring managers could allow candidates to re-record their responses to get them right. Some systems also allow for practice runs before recording a real response.

Interviewers would also be wise to keep video interviews under an hour by saving some questions for a follow-up in-person interview. Thirty-four percent of respondents say after an hour, they would consider the video interview to be too long.

All of this knowledge is important, as a negative video interviewing experience could be detrimental to the employer. If they had a self-described negative interviewing experience, 86 percent of respondents say they would be more likely to not accept a job offer and 68 percent would be more likely to tell others not to apply.

Knowing how to create a positive video interviewing experience can help employers find their ideal candidate.

View full article from Software Advice

Rupert Sellers

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I spent most of my career in luxury hotel management which included senior roles with Ritz-Carlton and Four seasons, before specialising in recruitment 12 years ago. In 2012, I launched Compact Interview which enables employers to screen candidates directly with customised video interviews. Our privately held company is based in Shoreditch, London.

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